Effective Date: 5 May 2025

1. Overview

At Belong Migration and Education Services, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and store your personal information as part of our migration and education consultancy services.

2. What Personal Information We Collect

We may collect the following types of personal information:

• Full name, date of birth, gender
• Contact details (address, phone number, email)
• Passport and visa details – Education history and qualifications
• Employment history
• Financial and bank details (for service payments)
• Sensitive information (such as health or criminal records), only where necessary and with your consent

3. How We Collect Personal Information

We collect information directly from you when you:

• Contact us via phone, email, our website or social media
• Submit an inquiry form or application
• Use our services for visa, migration or education advice
• Provide documents or information during consultations

We may also collect information from third parties (e.g., education providers, government bodies, or authorised agents) with your consent.

4. Why We Collect and Use Your Information

Your personal information is collected for the purpose of:

• Providing migration and education advice
• Preparing and lodging visa or course applications
• Communicating with relevant government departments (e.g., the Department of Home Affairs)
• Referring you to educational institutions
• Complying with legal obligations
• Improving our services

5. Disclosure of Personal Information

We may disclose your information to:

• Department of Home Affairs and other government bodies
• Education institutions and training providers
• Registered Migration Agents and consultants within our firm
• Third-party service providers (e.g., IT, accounting, legal)
• Any other parties with your express consent or when required by law

We do not sell or rent your personal information to third parties.

6. Cross-border Disclosure

Some of your information may be transferred or accessed by education institutions or partners located outside Australia. We will take reasonable steps to ensure that any overseas recipients comply with the APPs or equivalent privacy standards.

7. Data Storage and Security

We store your personal information in secured digital and physical formats. We take reasonable steps to protect it from misuse, interference, loss, and unauthorized access, including:

• Password-protected systems
• Secure file storage
• Staff training and confidentiality agreements

8. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, outdated, or incomplete. Please contact us in writing to make such requests.

9. How to Make a Privacy Complaint

If you have concerns about how we handle your personal information, you can:
1. Contact us directly to resolve the issue
2. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

10. Contact Us

Belong Migration and Education Services
Email: info@belongmigration.com.au 
Phone: 02 4093 1523
Address: Suite 5, 77 Beaumont Street, Hamilton, NSW, 2303, Australia